SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestoolshere (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestoolshere.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I actually bought these to wear to a conference I attended in Las Vegas. These were such a hit. I kept getting stopped to ask where I got them. They were so easy to wear. Loved them!!
Okay....these are just awesome!! They are probably not for your everyday grocery store run...but more of a statement piece. I am impressed with the quality!
I LOVE these!! For the price I didn't expect them to be very good quality, but I was pleasantly surprised. They feel very well made. THEY ARE REALLY CUTE!
The glamorous sunglasses arrived faster than the expected and well packed. Overall quality is good. I’m satisfied with my purchase and store work.
I LOVE these sunglasses! They frame my face just right! They are really big & so sparkly! I liked them so much I ordered two more pair!
I work for a floral designer and all of us have these glasses and wear them to jobs/weddings. We get so many compliments and it's now our trademark look!
Beautiful and classy albeit a bit flashy, these dark sunglasses look great on. Very good quality and an excellent purchase.
I work at an elementary school and got these for Sunglasses Day. I get sooo many compliments on them. So adorable.
These are beautiful, well-made glasses. Comfortable and light-weight. Definitely worth the price.
i had to compare to some other offers before i got sure it's the best option to get it quickly and safely
Can you say bling!!!! I’ve received so many compliments about these glasses... Great quality. I’ll be buying more colors.
Super cute super girly looks just like the “ real thing “ I’m ordering ever color !! 😎
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
This product is awesome. Bought it for my wife and she loves it absolutely. First time she thinks I got something nice for her.
it's always cool to get a new rhinestone sunglasses without any additional expenses. thanks for the free shipping!
The was offered with a fair discount, so how could i resist the temptation :-)
It's safe to say it's the cheapest glamorous sunglasses online. The store is my hero!
My glamorous sunglasses came in time. I'm really happy! thank u~
Glad I could buy glamorous sunglasses online. No hassle, and the quality is fine
It's awesome I could get online from this store. Was looking for it for a long time!
With such a low cost, has an excellent quality
Very good quality. Fast delivery.
Thank you very much! i got the today and i'm satisfied!
It's totally worth buying, I'm using it for the 2nd week already
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!